City Hall to Reopen Monday Morning Featured

John Heiney, City of Prescott August 22, 2020 521
City Hall to Reopen Monday Morning Tiffany Tertipes, Unsplash
City of Prescott Response to COVID-19
City Facilities to Re-open Effective August 24, 2020

Big Idea

  • City Hall will re-open Monday morning - please wear masks when interacting with City Staff
  • City Meetings will reopen to in-person audiences for the Tuesday Council Meeting. The first meeting is a study session that starts at 1:30.
  • Meetings will continue to be live-streamed
  • The Prescott Public Library will open Tuesday morning at 10 AM with limited entry and services
  • Special Events on City property are expected to re-open in September
  • The City Clerk’s Office will offer Notary Services by appointment only starting on Monday

The City of Prescott will begin re-opening incrementally and moving back towards full operations beginning Monday morning.

Prescott, AZ (August 21, 2020)  -- In light of improving metrics related to COVID-19, the City of Prescott will begin re-opening and moving back toward full operation.   This will be an incremental process.  Below is a comprehensive list of City services and how they will change.  

  1. City Hall Re-Opening
    •  Effective Monday August 24 at 8 a.m., Prescott City Hall will reopen.  Additional cleaning and sanitizing will be performed during business hours and measures will be implemented to encourage social distancing.  Additional clear barriers have been installed at counters to reduce risk to citizens and staff.  City staff will be wearing masks in public locations of City Hall, and we ask Citizens to wear masks when inside the building, and interacting with City staff.
  1. City Boards and Commissions
    •  City Council Meetings will reopen to in-person audience for the August 25 meeting, with a 30 person limit.  In order to attend in person, we ask that you RSVP online here:  http://www.prescott-az.gov/event/council-meeting-voting-meeting/ .   Registered attendees are asked to bring their email confirmation to the meeting, so that staff can check them in.


    •  Zoom will remain available, so even if you cannot attend in person, you have the opportunity make a public comment.  Zoom links and call-in information can be found on the Council agendas.  The Zoom platform allows the public to join the meeting as Attendees and “raise their hand” when public comment is called during particular agenda items and discussion. Upon raising their hand, attendees will then be permitted to speak for the allotted three (3) minutes regarding the specific agenda item.  
    •  In addition to participation through Zoom, members of the public may submit comments related to items on the posted agenda through the city’s website at http://www.prescott-az.gov/city-management/leadership/speaker-request-form/  and those comments will be read at the dais by the City Clerk.
    •  Meetings will continue to be live streamed on the city’s website (https://prescott.12milesout.com/live-video), Prescott Media Center (https://www.prescottmediacenter.org/videoondemand) and on the city’s Facebook page.
    •  Other Commissions & Committees will conduct meetings with minimized in-person attendance by the public, keeping social distancing requirements. Zoom will also be an option in most cases.  Agendas will contain Zoom links and contact information for the meetings.


  1. Community Development/Building Permits
    •  The Community Development Department front counter will remain restricted to public access and electronic submittals will continue as the preferred method of   submittal. FOR SUBMITTALS: The intake and in-processing of permit applications, plan review re-submits, and other project related documentation will continue to be ELECTRONIC via our FTP (File Transfer Protocol) site (links below), for upload of PDF versions of plan sets, permit applications, site/plot plans, and any other documents required for submittal. Paper submittals are highly discouraged, as there will continue to be a mandatory 72-hour quarantine of all paper submissions, which will delay intake and review. The collection bin for paper submittals is located inside City Hall, at the the steps leading up to the Community Development lobby.  


    •  The ELECTRONIC submittal system for permitting, plan review, engineering permits, fire plan services, and planning & zoning projects is accessible at the following links: 

Building Permits


Planning & Zoning Projects


Engineering Permits


Please see full instructions for Electronic Submittals and use of our FTP (File Transfer Protocol) portal at:


    •  Use any of the following emails (based on the type of request or issue) to ask a building permit question, submit zoning inquiries, or to gain assistance from a team member with your project, permit, or plans:

This email address is being protected from spambots. You need JavaScript enabled to view it.  

This email address is being protected from spambots. You need JavaScript enabled to view it.  

This email address is being protected from spambots. You need JavaScript enabled to view it.      

This email address is being protected from spambots. You need JavaScript enabled to view it.  

This email address is being protected from spambots. You need JavaScript enabled to view it.   


    •  Resources to assist customers with Building, Fire, or Public Works permits, plan review re-submits, and exchange of planning project materials are available on the City’s website. 

Permit applications of all types can be accessed at: 

http://www.prescott-az.gov/business-development/planning/forms-and-documents/ Electronic submittals are prioritized; please read Electronic Submittal instructions carefully to avoid delays with your permit or project, and feel free to email (addresses above) with any questions. Responses to inquiries usually occur the same day submitted, but within 24 hours in any event.  

Any permit deposits due will be temporarily deferred at the time of submittal; staff members will contact applicants with more information as intake of your application proceeds. Permit processing will take place by the permitting staff as usual. 

PERMIT ISSUANCE will be transferred to by appointment only, and payment processing and issuance will take place at our drive-up permit location in the one-way alley on the east side of City Hall. Look for signage and barricades identifying appropriate parking locations. Please only utilize the drive-up services area if you have already scheduled an appointment, so as not to disrupt the scheduled appointment(s) of other customers.  PLEASE DO NOT USE THE UTILITY BILLING DRIVE-UP WINDOW FOR PERMITTING, PLAN RE-SUBMIT, OR PLANNING APPOINTMENTS. THANK YOU! 

  1. Police
  •  All critical police operations continue as normal. The Police lobby is open 8:00 a.m.-5:00 p.m., Monday through Friday; additional sanitization and safe distancing practices have been implemented. Phone and online reporting remains an available alternative for convenience and safety of members of the community. Property and Evidence is available by appointment; to schedule call (928-777-1930 or 928-777-1931) or email This email address is being protected from spambots. You need JavaScript enabled to view it..   Community outreach events will resume in the coming weeks/months, or will be held virtually.
  1. Fire
    •  All critical Fire Department operations are continuing.  Fire stations will be accessible to the public during times in which crews are in quarters. Public and educational ride-a-longs will remain restricted for the foreseeable future. Increased sanitization of trucks and surfaces inside stations has commenced and will continue.
    •  The Prescott Regional Communications Center will continue actions on all E-911 calls to provide for added questioning of caller as it relates to the current COVID-19 pandemic as suggested by the CDC.
    •  The practice of in-depth triaging of emergency medical service call types will be suspended and routine emergency medical dispatching protocols will determine resource selections. 


  1. Public Works

The Public Works Offices will re-open to public access on Monday August 25, at 8:00 a.m. Please call 928-777-1130 for questions, information or an appointment. All essential services staff are operating as scheduled.

  •  Measures have been implemented to require the wearing of masks for citizens and staff and encourage social distancing.  
  •  Barriers have been installed at counters to reduce risk to citizens and staff. 
  •  Alternative methods will continue to be utilized for group meetings as needed. 
  1. Utility Billing
    •  With the re- opening of the City Hall lobby and the Utility Billing customer service windows we would like to remind our customers that all of their Utility Billing business can be conducted through our website prescott-az.gov, over the phone (928-777-1291), or at our drive through.  However, if you still wish to come into City Hall please maintain social distancing and follow all signs.
    •  All utility billing services are available through our website and we will continue to encourage our customers to conduct business through the website.
    •  For those who don’t have access to internet we are going to continue to provide full services including new service setup, bill payment, and turn-offs over the phone for the next 90 days.


    •  The City is encouraging online and phone bill payment.  If you have questions, or do not have access to the internet, we would be glad to assist you over the phone at 928-777-1291


      1. Online service includes the ability to:
        1. Review your water usage
        2. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to put in service cancellations and to ask billing questions
        3. Start service at a new address
        4. Sign up for automatic payment of your utility bill
        5. Or just pay your current bill


  1. Prescott Public Library 

Prescott Public Library will reopen on Tuesday, August 25 at 10 a.m. with limited entry and services.

The library will be open to the public 10 am - 6pm Tuesday-Saturday.  Curbside Service will be available 9-10 am for those who are medically fragile or uncomfortable entering the library.

Limited entry includes:

  •  Maximum entry of 50 people at a time. 
  •  Visitors limited to one hour to allow the maximum number of people to visit.
  •  Visitors must enter and exit through the Marina Street doors. The South parking lot will be open, but please remember that entry will only be through the 1st floor, Marina Street doors. 
  •  A reduced number of computers will be available and computer sessions are limited to 60 minutes per patron, per day. 
  •  Face coverings strongly advised when visiting the library. 
  •  Lounge chairs, study tables, and study rooms will not be available.
  •  Meetings, programs and meeting room reservations will not be available.


Limited curbside service available:

  •  Curbside pickup only 9-10 am, Tuesday-Saturday
  •  Make a reservation on our online events calendar http://www.prescottlibrary.info or call the library at 928.777.1500. Do not schedule a pickup time until you have been notified that your holds are ready. 
  •  Bring a face covering and a full sheet of paper with your name in BIG letters.
  •  ***CHANGE*** of pickup location: arrive at the curb in front of the Goodwin Street entrance and display your name for library staff.
  •  Staff will have your items checked out, bagged, and waiting for you.
  •  Pop your trunk or lower a passenger window. Staff will place items in your car.


The library is taking the following precautions:

  •  Sneeze guards will be at every service desk and library staff will wear masks.
  •  The library will make sanitizing materials available in high-touch areas and staff will regularly clean frequently used surfaces. 
  •  The library will continue a three-day quarantine of materials as they are returned to the library.


Additional information:

  •  The library is unable to accept donations at this time.

Please contact the Ask a Librarian Desk at 928-777-1526 with any questions about your account.   


  1. Recreation Services/Facilities


    •  All special events on City property remain cancelled through the end of August.  We expect to be able to re-open events on City property, including the Movies in the Moonlight, and sporting tournaments in September.  For more information, contact Recreation Services at 928-777-1552.


  1. City Clerk
  •  The City Clerk’s Office will begin offering Notary Services by appointment when City Hall re-opens to the public on Monday, August 24th.  Please contact the City Clerk’s Office at 928-777-1272 to schedule an appointment.
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Last modified on Sunday, 23 August 2020 00:12

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